Occupancy Recovery and Financial Turnaround

We partnered with a 98-bed assisted living community to address declining performance. Through strategic interventions, we significantly improved their operational and financial health.

Community Profile

• 98-bed assisted living community

Results achieved:

• Increased occupancy: Improved from 55% to 90%.
• Revenue growth: Increased monthly collections from $90,000 to $150,000, generating over $1 million in additional annual revenue.
• Expense reduction: Reduced overall operating expenses by 25% through daily labor management and cost-control strategies.
• Operational improvements: Developed comprehensive regulatory policies and procedures, strengthened quality assurance processes, increased resident satisfaction, and improved survey readiness and regulatory compliance.

Multi-Community Executive Leadership

Addressing the complex challenges of managing multiple senior living communities, Hadden House Senior Living provided executive oversight and implemented solutions that drove substantial growth and quality improvements.

Leadership Responsibilities

• Executive oversight of:
  • 48 bed assisted living community
  • 24 bed memory care community
  • 10 independent living apartments

Results achieved:

• Occupancy growth: Increased one community from 70% to 90% occupancy.
• Financial performance: Eliminated a $30,000 monthly operating loss and achieved a $30,000 monthly positive cash flow, maintaining a 30% net operating income (NOI).
• Marketing and sales: Implemented aggressive marketing initiatives, developed sales teams and occupancy strategies, and improved referral relationships and community visibility.
• Quality improvement: Improved quality rating from 2 stars to 4.5 stars, increased resident and family satisfaction, and enhanced staff engagement and retention.